FREQUENTLY ASKED QUESTIONS
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Traditionally women's head sizes are measured around the head while men's sizes are measured through the head to front to back. So a woman can measure her head using a soft tape measure, around the skull around 1/2" above the eyebrow, right where a hat sits, while a man should find a caliper to measure his from front to back.
In the interest of equality, let's make that simple and have both sexes measure their heads around. For those of you who know your traditional men's size they are listed with in the men’s shop next to the actual circumferences of the hats.
You are going to order your hat 1/4”-1/2” bigger than your actual headsize. Give us a call or drop us an email if you fall between sizes and would like a half size made.
Need help measuring - come by the store and we’ll do it for you!
Please note Baseball cap sizes do not always correspond to traditional hat sizes(they tend to run small) - military uniform sizes do.
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Caring for Felt Hats
Your felt hat is not an umbrella! Felt is water resistant and can take a bit of rain, especially the beaver and suede-finish felts. However, if your hat gets really soaked, it will lose its shape.
When it does get wet, make sure it dries in a position where it will not be distorted.
If it does dry a little bent out of shape, use steam from your kettle to make it flexible and ease it back to its original shape with your fingers
If your hat gets a stain, first try sanding the area with a really fine sandpaper; for stubborn stains apply steam and use a straight pin or a soft brush to break up the stain.
If you are unable to fix the problem, bring the hat into the store and we will try to fix it for you. If the hat needs to be reblocked we charge a $50 reblocking fee.
Caring for Straw Hats
Straw hats really don't like the rain, so if a shower begins and you don't have an umbrella, run!
If it gets a little damp, again, just make sure it is not distorted when it dries. Just as with felt, a little steam will do a lot to bring the straw back to shape.
If you are unable to fix the problem bring the hat into the store and we will try to fix it for you. If the hat needs to be reblocked we charge a $50 reblocking fee.
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Our hats come complete with square cardboard hat boxes, which are ideal for storing your hat, and if you have a collection, they stack beautifully.
For travel, a travel case is a great idea. Browse Ebay and Etsy for some great vintage options. Hammer Plastics makes a great carry case which can carry a few hats at a time.
If you don't want the extra baggage, your head is a great place to transport your hat!
Packing in your suitcase is not advised.
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This is a slow fashion business, with only single pieces in our inventory and hats made to order with no excess inventory, made to last of high quality materials. Wherever possible we use natural biodegradable materials: Linen, fur felt, straw, wool, cotton and silk. Traditional methods creating a minimum of waste, with scraps reused or passed for reuse and recycling. Our packaging is made of recycled cardboard.
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Your hat will ship within 3 weeks of purchase. Many of the hats are made to order, so if you need it faster get in touch so we can let you know how fast we can oblige you.
Ground — $35 flat rate or $40 if you buy 2 or more hats
2nd Day — Rates available on request
Overnight – Rates available on request -
We do not give refunds, but we do stand behind our quality and craftsmanship. If you are dissatisfied with some aspect of your hat, please let us know within 7 days of receipt. We'll tell you how to return it for adjustment at our expense.
East Village Hats
80 E 7th Street, East Village
New York, NY 10003
Please call 212 358 7092 or email info@eastvillagehats.nyc for assistance if you have difficulty accessing our website. In the absence of ADA guidance, we strive to make our website as accessible as possible. We incorporate suggestions from the Web Accessibility Initiative of the World Wide Web Consortium when possible within the constraints of our website provider.
East Village Hats location at 80 E 7th Street is handicapped accessible, but does not have a public bathroom. If you would like to attend one of our classes and have special needs, email us at info@eastvillagehats.nyc and we will do our best to accommodate.
ACCESSIBILITY & COMPLIANCE